Avoid selective hearing with 20 top social media monitoring tools
May 21, 2009 by Lisa Oshima | Research, Review, Social Media(17) Comments
You hear that? … What about that? … Still can’t hear it? What you’re probably not hearing is the sound of people talking about your brand online. Right now, you could be missing tens, hundreds, thousands, perhaps even millions of consumer led conversations about your brand.
Unconvinced? If you’re based in America, how many times in the last six months have you heard a friend utter the word “Snuggie” or a “ShamWOW!” versus the number of times you’ve actually seen an advertisement for a “Snuggie” or “ShamWOW!”? If you’re anything like me, you’ve probably heard the words uttered and seen them printed on social networks more than you’ve actually seen the commercials. Brands infiltrate both in person and online conversations every second of every day. While you can’t eves drop on every voice to voice conversation about your brand, it’s now easy to find out what people are saying about your brand online. (more…)